DELIVERY TERMS/TRANSIT TIMES/ ORDER UPDATIONS ETC
TRANSIT TIME DOMISTICALLY
We use BLUEDART/DELHIVERY/EKART/ ECOM EXPRESS/ AMAZON SHIPPING/ XPRESSBEES for delivering domestic shipments. In general,domestic shipments are in transit for 2-7 days.This might take longer in the event of any natural calamity or any virus outbreak or any other obstacles that led to nationwide or countrywide lock down/restrictions.
TRANSIT TIME INTERNATIONALLY
While DHL Express delivers within 7 business days.This timeline is very subjective.It depends on the customs clearance at particular country and also depends on the country specific restrictions in the event of any natural calamity or any other outbreaks or obstacles that delay the shipment.Generally orders shipped internationally are considered in transit for 4-22 days.
ORDER PROCESSING AND DISPATCH TIME
Orders are usually dispatched within 3 business days of payment of order.However, During sale time – Orders take longer to get processed.It could take upto a week from order date.Once shipped,You will be notified via registered email ID.
Our warehouse operates on Monday -Friday during standard business hours IST,except on national holidays at which time the warehouse will be closed.In these instances, we take steps to ensure shipment delays will be kept to a minimum.
UPDATING ADDRESS/COMPLETE ADDRESS CHANGE OR PHONE NUMBER UPDATIONS
For change of delivery address requests,we are able to change the address at any time before the order has been dispatched.No address change requests will be considered once package move out of our facility.
PO BOX SHIPPING
THE TRIBE SCIENCE uses DHL Express for international shipments.We ship to all locations where DHL express delivery is available
MILITARY ADDRESS SHIPPING
Not available
ITEMS OUT OF STOCK
DOMESTIC ORDERS – If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
INTERNATIONAL ORDERS – If an item is out of stock, We will notify customer via the registered email address and will refund the amount for items unavailable and ship the items available.
DELIVERY TIME EXCEEDED/ ORDER NOT RECEIVED
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.& Revert you.
ORDER TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking AWB to their emails and phone numbers from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit,or package looks distorted or seal broken (We affix a don’t accept of package is damaged / tampered sticker) in every shipment that’s shipped out.So,if courier happen to deliver a damaged box or damaged suspecting package, Kindly reject the parcel from the courier,ask them to RTO (Return to origin) / return the package back to the sender and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service within 24 hours with next steps.
CUSTOMS DUTIES AND TAXES
Sales Tax or GST
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and THE TRIBE SCIENCE encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to THE TRIBE SCIENCE at the customers expense, and the customer will receive a refund for the value of goods paid, deducting the cost of the return shipping. The cost of the initial shipping will not be refunded.
ORDER CANCELLATION-DOMESTIC & INTERNATIONAL ORDERS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.If an order has already been dispatched,It cannot be cancelled.Domestic Orders – However,You may choose to reject the package upon delivery.It will be returned to us.You will get a return tracking and when we receive the return package.Only then, a refund (deducting return shipping costs – if customer rejects a package upon delivery) will be issued to the original payment method.
International orders – No return requests accepted once package gets shipped out.If you wish to cancel a order – A mail should be sent to contact@thetribescience.com within 24 hours from order placement with subject line – ‘cancellation request – order ID’ ; Cancellation requests won’t be entertained if shipment is already in DHL express transit or shipping queue.
LOST/DAMAGE IN TRANSIT PACKAGES-PROCESS & CLAIMS
Parcels are insured for loss and damage up to the value as stated by the courier. Process for parcel damaged in transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
CUSTOMER CARE-HOW TO REACH
For all customer service order or courier tracking related enquiries,please email us at contact@thetribescience.com or call to 7042249567 Mon-Fri 10 am-5 pm IST
