The Tribe Science (“we” and “us”) is the operator of (https://www.thetribescience.com) (“Website”).By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
GENERAL
Subject to stock availability.We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
SHIPPING COST
Shipping costs are calculated during checkout based on weight,dimensions and destination of the items in the order.Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.
ORDER CANCELLATION
If the entire order OR the item(s) you want to cancel have not been shipped yet, Write to us at contact@thetribescience.com to cancel your order before it leaves our warehouse.In such cases,the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.Please note,No cancellations are allowed if shipment label gets generated or Package is waiting to be picked up by the courier.So any order cancellations have to be communicated within 24 hours of order placement via email. NO instagram messages/DMs/Facenook messages will be considered fro order cancellations.
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the confirmation regarding the payment from our payment gateway/bank.It may take 5-10 additional business days for the amount to reflect in your account.This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank in case of any delays.
REFUND FOR DAMAGED ITEMS/ REPLACEMENT REQUESTS
We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.Make yourself available when a delivery is attempted at your address. We at THE TRIBE SCIENCE take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.
If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to contact@thetribescience.com. In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.We will provide a full refund or free replacement as applicable.
All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.
As we deal with beauty category of products,We DON’T accept any returns.There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.
Every product needs to be stored hygienically in a clean and safe (no water/ moisture contact) places.It’s customer’s responsibility to store the products in good and clean environment.No replacement or return order requests are entertained after 1 week of receiving the order. Shelf life for unopened products are different from used/opened products. All toner mists and powder products/ ubtans etc to be used within 3 months after opening.All oils/ thailams to be used within 6 months after opening. Customers are requested to take a note of this and use the products within the time mentioned.We wont replace any product that’s ordered months ago and expired / damaged as a result of poor product storage or handling. No claims or returns for any orders are accepted under any circumstances after 1 week of successful order delivery.
